Some files are missing from my local folder
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Max Kampik
complete
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Chris Staunton
Hi - Still struggling - i cant get the files to sync down to my local drive - i have now added some items to my local folder and they dont show as ready to upload
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Max Kampik
Thanks Chris Staunton for clarifying. We're deploying a fix later today that will add a dedicated "Sync" button to Local Drive section (next to Lock, Unlock). Clicking this button to sync the remaining files should fix things.
I'll ping you again here once it's live, closing and opening the app should then open a "New Updates Available" log which will make the sync button appear.
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Chris Staunton
Max Kampik: Tried using the Sync button, it tries to start but then stops - see attached video - not so clear video - but i think it makes sense
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Max Kampik
Chris Staunton: ok, strange! Could you possible invite "@davidcastro" as a Viewer to the project from Settings > Collaborators? He's the lead frontend engineer on file sync, and will take a look with the exact context of your files. You can remove him again after he's solved the issue.
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Chris Staunton
No yellow banner - or failed comments
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Max Kampik
Hey Chris Staunton, apologies and thanks for reporting this.
Hmm there could be a few things that may have gone wrong. For starters, could you check whether there is a yellow banner underneath the "Local Folder" heading? If there was a problem downloading files there should be banner to retry the sync. Thanks!
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Chris Staunton
Max Kampik: still struggling - its not syncing
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Max Kampik
Chris Staunton: sorry about that. It's proving tricky but we are getting close and should have a fix by early next week.